AX SoftJACE FAQs

The following is a list of frequently asked questions (FAQs) about the NiagaraAX SoftJACE:

1. When a new NiagaraAX SoftJACE CD is released, do I install it on an existing SoftJACE?
2. What difference is there in the NiagaraAX software between a SoftJACE and say, a JACE-NXT controller?
3. Why can’t I connect to the SoftJACE from another PC running NiagaraAX Workbench?
4. Can I run multiple stations in a SoftJACE? I noticed that the Station Copier only lets me install one.
5. Can I start and stop the SoftJACE station directly at the SoftJACE host PC?
6. Should I run any of the “Install_Type_Tunnel.exe” or similar files included in the SoftJACE CD or image on the SoftJACE host?

1.	When a new NiagaraAX SoftJACE CD is released, do I install it on an existing SoftJACE?
	No. After the initial software installation from CD, you do not install from a CD again. Instead, you administer the SoftJACE NiagaraAX software remotely from Workbench using a platform connection (just as with any JACE controller).
2.	What difference is there in the NiagaraAX software between a SoftJACE and say, a JACE-NXT controller?
	Very little, in fact the same files are used. Differences are mainly in licensing and support for modules.
3.	Why can’t I connect to the SoftJACE from another PC running NiagaraAX Workbench?
	Check to see if a firewall program on the SoftJACE is preventing access. In general, you should disable its local firewall while first setting up, then after initial NiagaraAX configuration, enable the particular port and protocol access you might need. See Platform daemon port and Software port notes.
4.	Can I run multiple stations in a SoftJACE? I noticed that the Station Copier only lets me install one.
	Only one running station is supported on a SoftJACE.
5.	Can I start and stop the SoftJACE station directly at the SoftJACE host PC?
	No, there is no provision for this. Consider the SoftJACE as “another JACE controller,” which you routinely administer remotely from another NiagaraAX PC, via a platform connection in Workbench. Again, this is also how you should install future software upgrades to the SoftJACE, and do other NiagaraAX maintenance operations.
6.	Should I run any of the “`Install_Type_Tunnel.exe`” or similar files included in the SoftJACE CD or image on the SoftJACE host?
	No, those files are not intended for use on the SoftJACE host. See Figure 1 and its accompanying explanation for more details. The only installation executable you should run at the SoftJACE host is either `setup_x64.exe` (typical) or else `setup.exe`. See Notes on 32-bit versus 64-bit SoftJACE installations.